Investing in Digital
Enquin were recently featured in Wales Online for our investment in Digital Technology and access to Superfast Broadband. The case study highlights the savings achieved and increased productivity after investing in new technology.
On 11th September, 2017, Wales online reported:
Asbestos consultancy Enquin Environmental has dramatically cut costs and improved customer service thanks to investing in new technology and having access to superfast broadband.
The Cardiff-based company has achieved more than £300,000 of savings, equating to 30% of its running costs, and increased productivity by 50%, using digital to transform its processes and culture.
The business was founded in 2002 by managing director Michael Tully, and has since grown steadily to develop a strong UK commercial customer base, employing 30 staff across three UK offices and having a turnover of £1.1 million.
Digital was definitely the way forward
But it was six years ago that the company recognised the need for investment in digital solutions for surveying and office management functions. Today, nearly all processes and systems are electronic-based – which has significantly speeded up customer turnaround times by 50%, reducing it from four weeks to less than two.
“Investing in digital and having access to superfast broadband has completely transformed our business,” said Mr Tully. “It has made us more efficient and more agile, streamlining processes and enabling us to become much more responsive to customer needs.
“New software has enabled us to introduce a fully automated package that is used all the way through from initial enquiry to invoicing. Clients can be given access to the portal, allowing them to manage asbestos in their property portfolios 24/7 from anywhere in the world.” cont.